serves new and
experienced therapists and their practices.
By aligning my business with yours, I strive to bridge the gap, connecting clients and therapists effectively, and providing comprehensive support. I provide a reliable platform for outsourcing, ensuring efficient management of your administrative tasks and practice. My focus is on fostering positive collaborations, advocating for therapists and clients, and upholding ethics, confidentiality, high standards, and transparency.
Hi there....I'm vicki
Hi, I'm Vicki, the owner of Theraspace Business Support. My passion lies in assisting solo Allied Health Therapists and small Private Practices by offering cost-effective and efficient Practice Management and administrative support services.
Based on my hands-on experience, deep understanding, and genuine passion for the Allied Health industry, I have the skills to assist clinicians, their teams, and clients. Drawing from a strong background in office administration in Private Medical Practices and Allied Health Practices, I bring specialised abilities in tailored systems support, office management, team coordination, and client assistance to your business.
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Running a business can sometimes feel overwhelming, creating a sense of constant busyness. This ongoing cycle can lead to burnout, causing you to lose your enthusiasm for your business and lose sight of your initial drive.
my why
Transitioning unexpectedly into Allied Health has taken me on a personal and professional journey I never anticipated. Allied Health, therapy, mental health, NDIS, support work, reports, case management, plan management and all its complexities, have become an integral part of who I am, and why I do what I do.
As someone who has accessed therapy, with a child who will continue to access ongoing therapy, I understand why therapists emphasise creating a secure environment for clients,and recognise the unique demands that practitioners in the allied health space face.
fun facts
my clients say
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Problem solver - nothing is ever too hard
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A business asset - efficient, organised, knowledgeable and professional
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Practical - adaptable and flexible in all circumstance, works within the ‘how’ of business
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Relatable - Creating close connections and relationships with clients and beyond
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Sensitive - Empathetic, caring and supportive
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Dedicated - Committed, loyal, enthusiastic, diligent and hardworking
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Positive - Approachable, No task or request goes unnoticed, enhances client experience
services
Theraspace understands the unique obstacles faced by allied health professionals. Our services are designed to boost your practice, allowing you to focus on delivering excellent care to your clients. We deliver extensive virtual administrative services to support small practice owners in advancing their businesses. Our array of virtual solutions can save you time, money, and effort, enabling you to prioritise your core tasks.
Admin Support
+ Data Entry, support, and management + Diary Scheduling + Calendar management + Email management + File and Folder Management + Developing, proofreading, and editing documents/letters + Liaising with stakeholders + Generating reports
Client Support & Coordination of Care
+ Managing client inquiries and follow-ups + Appointment scheduling + Client-related admin + Onboarding clients + Coordinating and managing referrals + Managing patient files + Liaising with clients' healthcare team with updates, including referral acknowledgment, and end-of-care letters
Accounts Support
+ Client invoicing/processing insurance claims + Processing payments + Reconciling payments + Overdue accounts + Liaising with third-party payees - NDIS, plan managers, Workcover Please note Theraspace is not a registered Tax/BAS agent
Systems & Quality Improvement
+ Creating, updating policies and procedures + Developing how-to guides + Developing task lists + Developing, updating business documents + Client check-ins to gauge client satisfaction + Providing a sounding board for business and clinical issues + Offering software support to clinicians where required
Software that makes me smile!
Zanda
Cliniko
Rounded
Halaxy
Google Workplace
Zoom
Monday
Canva
Rhealth
Xero
PRODA
packages
If you can't find exactly what you need, theraspace provides additional services that are perfect for solo practitioners or small practice owners seeking extra practice management or back-office support for small projects.
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SOP writing/development
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Practice Manual writing/development
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System and workflow reviews
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Client audit and archive
Quote provided after initial clarity call.
admin support packages
Streamlined operational support for growing allied health practices managing increasing client demand, fuller caseloads, and more complex day to day administration
Investment: From $1300/month
Includes up to 5 hours of dedicated weekly support.
Theraspace Growth is designed to reduce administrative overwhelm, improve client flow, and provide reliable behind-the-scenes support so you can focus on delivering quality client care.
Client Administration
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Email and enquiry management
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Lead capture and new client coordination
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Initial appointment bookings
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Creating and maintaining client records
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Document uploading and digital filing
Practice Coordination
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Calendar and appointment management
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Waitlist management
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Intake and referral checks
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Pre-appointment form coordination
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Client document collation and uploading
Financial Administration
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Sending invoices
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Basic billing support
Best Suited for:
​Busy clinicians and growing practices wanting consistent administrative support, smoother systems, and more time to focus on their clients.
Additional Support Hours
$75/hour — 5-hour minimum
Top up your package where availability allows. Custom support arrangements may also be available depending on your practice needs.
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Limited client spots available — ensuring high-quality, personalised support for every practice.
kind words
Frequently asked questions
How do we start?
Clarity
If you've done your research and reached out to a virtual assistant (VA), you likely have a clear idea of your needs. In a Clarity call, we'll delve into your business, goals, tas or project details, and work together to define a strategy to achieve them.
Proposal
An emall will be sent to you outlining the strategies discussed in the clarity call, along with a service agreement and invoice. It is essential to thoroughly review the proposal at this point and address any queries you may have.
VA set up
We will collaborate closely and ensure that we have access to all the necessary information, files, systems, and software. Any training or handover documents can be shared to facilitate a seamless transition.
